SNA NRJE Node Managers Guide (30292-90007)
78 Chapter5
SNA NRJE Troubleshooting
Submitting an SR
• Try to determine the general area, within the software, where you
think the problem exists. If you think the problem is caused by an
SNA link, refer to the SNA Link/XL Node Manager’s Guide, and
follow the guidelines there for gathering information for problems.
• Document your interim, or “workaround,” solution. The cause of the
problem can sometimes be found by comparing the circumstances in
which it occurs with the circumstances in which it does not occur.
• Save copies of any SNA trace and communications link trace files
that were active when the problem occurred, for your HP
representative to analyze.
• If the problem involves NMMGR, give a copy of NMMGRF.PUB.SYS to
your HP representative.
• If a system failure occurs, a full memory dump must be taken.
• If a fatal link error has occurred, a message in this format is
displayed on the operator’s console:
SDLC (
LinkName
) Error
ErrorNum
:
SDLC (
LinkName
) Info: Status=
Status
, Loc=
LocationId
,
Path=
PhysPath
Be sure to include this error message in the SR exactly as it appears
on the operator’s console.
• Save copies of all active or in-use trace files for analysis by your HP
representative.
• Save copies of all active or in-use log files for analysis by your HP
representative.
• Always obtain a copy of the generation of the host system you are
using for ACF/VTAM and ACF/NCP. Also be sure you are using the
correct configuration for the job entry subsystem (JES). For the host
configuration to be compatible with SNA NRJE, Hewlett-Packard
sets certain operands and parameters to required values. See
Chapter 3 , “SNA NRJE Configuration,” of this manual. Also see the
SNA Link Services Reference Manual (for MPE V) or the SNA
Link/XL Node Manager’s Guide (for MPE XL) for more host
configuration information. Note any differences between the actual
system generation and your expectations. Keep this information for
your HP representative. This is very important.
• Give a copy of NMCONFIG.PUB.SYS to your HP representative.