SNA NRJE Node Managers Guide (30292-90007)

Chapter 5 71
SNA NRJE Troubleshooting
Problem Resolution
Common Problems
Some problems are common to many situations — invalid software
installation, version incompatibilities, insufficient MPE resources,
corrupt configuration files, and file system errors. In most cases, you
can resolve these problems yourself; the resolutions to these problems
are described here. However, in some cases you should submit an SR.
To enable Hewlett-Packard to solve your problem in an efficient
manner, you should follow certain guidelines when submitting an SR;
these guidelines are listed later in this chapter.
Invalid Software Installation
A software installation might be invalid. Run NMMAINT.PUB.SYS to get
a listing of all software modules and their version IDs. Check that all
required modules are present, and that the first five characters of the
version IDs (the v.uu.ff fields) of these modules are the same within
each subsystem. Finally, check the version IDs with the SYSTEM
STATUS BULLETIN or other HP source to be sure the versions of
software you have are supported by the version of MPE you have. If a
problem is found with any of these checks, you have an incorrect
software version installed. Locate a known valid version of the suspect
software (perhaps from one of your system backup tapes) and install it.
Version Incompatibilities
Version incompatibilities between NMS software and other subsystem
software are possible. Run NMMAINT to get a listing of version IDs for
NMS and for all of the NMS-dependent subsystems. Locate the overall
version IDs for NMS and for each subsystem. Compare the first five
characters of these version IDs (the
v.uu.ff fields) with those listed as
compatible with each other in the SYSTEM STATUS BULLETIN or
other HP source. If a discrepancy is found, locate a known set of
compatible software (perhaps from one of your system backup tapes)
and install it.
Insufficient MPE Resources
The system might have insufficient MPE resources, such as configured
table sizes, stack size, concurrent jobs, and maximum segment size. For
NRJE/V, check whether the MPE configuration has enough DST and
PCB entries configured, and run OPT.PUB.SYS in the “#T” or MPE
tables context to check MPE table utilization. Reconfigure MPE to fix
any problems found, and restart the system.
Corrupt Configuration File
The configuration file is possibly corrupt. Validate the configuration file
to check for possible corruption. If the error persists, use NMMGR to
manually check the configuration file (if possible). If bad records seem