SNA NRJE Node Managers Guide (30292-90007)

70 Chapter5
SNA NRJE Troubleshooting
Problem Resolution
Problem Resolution
Problems that can occur while installing, configuring, and running SNA
NRJE — and how to deal with them — are described here. Guidelines
for submitting a service request (SR) are also described.
When an NRJE problem occurs, to enable collection of some important
information, you must perform these steps:
• For MPE V, enable SNA LU-LU tracing to disk (if directed to by an
HP service representative) for each LU you are using by doing the
following things:
— Specifying the LUs you are using, in the SNA Configuration: LUs
screen.
— Setting Trace State LU-LU to Disk, in the SNA Configuration:
LU Data screen.
• For MPE XL, enable SNA intrinsic tracing to disk for each LU you
are using by doing these things:
— Specifying the LUs you are using, in the SNANode Configuration:
PU and LU Data screen.
— Turning on intrinsic tracing by using the
INTRINSIC parameter
of the SNACONTROL TRACEON command.
• Enable logging to disk for the NRJE subsystem by doing these
things:
— Configuring SNA NRJE logging, in the Logging Configuration
screen.
— Configuring all SNA NRJE logging classes, in the Logging
Configuration: Logging Classes screen.
— Enabling disk logging, in the Logging Configuration: Class Data
screen.
Specific procedures for configuring MPE V logging and tracing are in
the SNA Link Services Reference Manual. MPE XL logging
configuration and trace enabling are described in the SNA Link/XL
Node Manager’s Guide.
Once tracing and logging are enabled, attempt to recreate the problem.
Whether or not you are able to recreate the problem, you should follow
the procedures below to collect the information you need to resolve the
problem.