NetIPC 3000/XL Programmer's Reference Manual (5958-8600)

Appendix C 205
Error Messages
Submitting an SR
— The HP 36923 Central Bus Programmable Serial Interface
Installation and Reference Guide for the Point-to-Point link.
• Issue the LINKCONTROL linkname; STATUS= for each link. Retain
the output for your Hewlett-Packard representative to further
analyze.
• Document your interim, or “workaround” solution. The cause of the
problem can sometimes be found by comparing the circumstances in
which it occurs with the circumstances in which it does not occur.
• Create copies of any NS 3000/XL or NetIPC user trace, Network
Transport trace and communication link trace files that were active
when the problem occurred for your Hewlett-Packard representative
to further analyze.
• If the problem involves NMMGR, give a copy of NMMGRF.PUB.SYS to
your Hewlett-Packard representative.
• In the event of a system failure, a full memory dump must be taken.
Always send the unformulated memory dump, a listing of the
configuration file, a copy of the file LOADMAP.PUB.SYS, and the I/O
configuration.