NBSpool for MPE Reference Guide

Installation and Configuration

1-13

Troubleshooting Network Printing

This section provides steps for troubleshooting network printing. The steps include information on

printing to printers that support their own IP address, verifying that a node name is properly

resolved to the IP address, and adjusting the

NMMGR settings for the printer. To check your network

printing, take the following steps.

To check network printing:

1. If you are having trouble printing to a printer that supports its own IP address, first verify that

the HP3000 can talk to it:

:PING.NET.SYS

nnn.nnn.nnn.nnn

2. If ping fails, contact your network administrator or network support person to correct this

issue. If the pinging is successful, check to see if you have duplicate IP addresses in your

system by turning off the printer and repeating the

PING test.

Turn off the printer, and then enter:

:PING.NET.SYS

nnn.nnn.nnn.nnn

If ping succeeds while the printer is off, you have a duplicate IP address in your system.

Eliminate the duplication, NBSpool should succeed in printing.

3. NBSpool actually uses node names rather than IP addresses. To verify that the node name is

properly resolved to the IP address, use

NETTOOL:

:NETTOOL.NET.SYS

>PING

>PING node[.domain.org - if different from the HP3000]

4. If

NETTOOL's ping fails, check to see if NSDIR is being accessed in the resolution process. To

check, run

NMMGR, and then check in NETXPORT.GLOBAL to verify that the

Name Search and

Methods

Order

includes searching through the

NS directory.

5. While you are in

NMMGR, you can verify your entry for the printer. Verify the node name, IP

address,

type=1

, and the network flags:

TCP/IP -

Yes

Checksum -

Yes

PXP -