Installing and Managing HP ARPA File Transfer Protocol Network Manager's Guide (36957-90157)

68 Chapter 5
Troubleshooting
Remote User
Remote User
A remote user accessing the MPE/iX FTP server may encounter the
following problems.
Cannot Connect to MPE/iX
The remote user cannot connect to the MPE/iX FTP server.
• Run the PING utility from the remote host to MPE/iX.
• If PING is successful, Check the INETD process on MPE/iX.
• Issue the SHOWJOB command and verify that the INETD job is
executing (EXEC).
• If the INETD is running, check whether the entry for FTP is in the
configuration file (INETDCNF). If yes, check the associated SPOOL
file for errors.
• If using FTP from MPE/iX works, try FTP on MPE/iX in loopback
mode (see the example in Chapter 3, “Starting FTP,”). If loopback
does not work, check that the LOOP type NI is active by issuing
NETCONTROL NI=niname;STATUS, and check the FTP logfile
FTPLOG.ARPA.SYS for errors.
• If FTP in loopback mode on MPE/iX works, check that the network
interfaces (NIs) are active. From the MPE/iX system, issue a
NETCONTROL NI=niname;STATUS for each configured NI. The
configured LAN NI, type LOOP NI, and any X.25 NIs configured
must be active.
User Cannot Log On to MPE/iX
If a user cannot log on to MPE/iX, first turn verbose and debug on.
• Did the user enter a valid logon account for MPE/iX?
• If user tried to log on from a system that supports prompting, try to
log on using the FTP USER command:
ftp> USER session,user.account,group
• Check that passwords are entered correctly. Passwords must be
entered as follows:
At the password prompt:
userpass,acctpass,grouppass
or, as part of the logon string:
ftp> USER sess,user/userpass.acct/acctpass,group/grouppass