Installing and Managing HP ARPA File Transfer Protocol Network Manager's Guide (36957-90157)

66 Chapter 5

Troubleshooting

MPE/iX FTP User

Cannot Connect by Node Name (IP Address OK)

An MPE/iX FTP user cannot connect by NS node name, but can connect

using the remote system IP address:

• If the node name is conﬁgured in the network directory, check to see

that it is conﬁgured correctly. If it is not, conﬁgure the node name.

• For remote nodes that support probe or probe proxy, and are not

conﬁgured in the network directory, examine the network

conﬁguration.

Cannot Connect by IP Address

Check that the user entered the correct IP address. The correct format

for an IP address is: nnn.nnn.nnn.nnn

where nnn is a number from 000 to 255, inclusive. For example, an IP

address could be: 192.1.20.125. Note that preceding zeros are not

used.

Next, check the following:

• Is the network up and running on the system?

• Run PING/iX to the remote host system. PING/iX can be run as

follows (see Appendix C, “PING/iX Utility,” for more information):

:Run ping.net.sys;info="inpaddress [,packets]

[,bytes]"

• Specify the remote IP address, number of packets you want to send,

and bytes of data per packet. Use

[CTRL-Y] to stop PING/iX.

• If PING works, is the FTP server up and running on the remote host

system?

• If PING does not work, is the network link active on the remote host

system?

Cannot Logon to Remote

First turn verbose and debug on.

• If an MPE/iX user cannot log on to the remote system, verify the

logon account and passwords are correct.

• Try to log on to the remote system with the user’s account and

password(s).