e3000 Business Update & Technology Talk - HP Technology Forum 2007

15 June 19, 2007
HP e3000 Support Lifecycle Notes
(for slide #14)
This is a “conceptual model” of what the different stages of the HP e3000 support model
could look like:
More detailed notes on these two stages:
• Basic Support (Offering: 1/01/2007 through at least 12/31/2008):
− Regular PowerPatch release schedule
(at least one per year)
− No new peripheral support
− Critical bug fixes only
− Limited enhancements only to improve stability
− Customized support for mission critical customers
− May have fewer support options
• Support dropped for some products
• Some geographic limitations
• “Customized Legacy Support” (a conceptual stage after the Basic Support stage)
− Specific customer needs evaluated based on regional and local resource/knowledge availability
− No enhancements or generally released patches
− Will provide problem isolation, workarounds, access to existing patches, and site specific binary
patches whenever possible