Customer Computer Support Log

Software Historical Records 3-1

Software Historical Records

Introduction

This section contains the following forms:

• Software Product Record Sheets

• Software History Log forms

Software Product Record Sheets

CEs and SEs use these forms to record the changes to the operating system software or the applications

programs installed on the system. One form is used for each software product. The records should include

all installed changes, including versions, updates, and patches.

Software History Log

The Software History Log is used for maintaining the historical records of the system software. These

records allow the system user, the CE, and HP management to obtain vital information for ensuring suc-

cessful operation of the system.

NOTE: To maintain accurate records, it is essential that the customer complete the Customer

Entry portion of the appropriate log when placing a Phone In Consulting Service

(PICS) call to the Hewlett-Packard Response Center.