Communicator 3000 MPE/iX Release 6.0 (Platform Software Release C.60.00) (30216-90269)

64 Chapter 4
System Support Tools
Predictive Support
Predictive Support
Product Overview
HP Predictive Support provides hardware support and helps increase
the uptime of your systems by monitoring system memory and
disk/tape drives.
When the HP Predictive Support software detects a potential problem,
it sends a message to the HP Response Center. The Response Center
portion of the system screens the data and forwards problems requiring
further analysis to a Response Center Engineer. If action is needed at
your site, the Response Center Engineer and the account Customer
Engineer will work with you until the problem is resolved.
This proactive hardware support is provided as part of the HP
Hardware Support Agreement.
Predictive Support Understands the Year 2000
The Predictive Support software has been modified to correctly handle
dates in the Year 2000 including correctly displaying the dates as
appropriate and being able to understand code words that expire in the
year 2000 or beyond.
Upgrading Predictive Support Software
The HP Predictive Support software is upgraded each time you install a
new version of the MPE Operating System. The Predictive Support
Monitor (PSMON) runs as a system process so this program file and its
message catalog file is on the SLT. The rest of the files needed to make
up the Predictive Support software is on the FOS tape and is
automatically updated by using the AUTOINST process of updating the
operating system software.
Support for New Peripherals
HP Predictive Support now supports the following new peripherals:
• HPC2257A Cascade 2 Way Disk
• HPC2257B Cascade 2 Way Stripped Disk
• HPC2257HA High Availability Cascade 2 Way Disk
• HPA2958A 1 GB 3.5 in. SCSI Disk
• HPA3304A 2 GB 3.5 in. SCSI Disk
• HPA3351A 2 GB 3.5 in. SCSI Disk