Using the Node Management Services (NMS) Utilities (32022-90053)

Appendix A 163

NMS Error Messages

Submitting an SR

• Document your interim, or “workaround” solution. The cause of the

problem can sometimes be found by comparing the circumstances in

which it occurs with the circumstances in which it does not occur.

• Create copies of any trace ﬁles that were active when the problem

occurred for your Hewlett-Packard representative to analyze.

• In the event of a system failure, a full memory dump must be

taken. Always send the unformatted memory dump, a listing of the

conﬁguration ﬁle, a copy of the ﬁle LOADMAP.PUB.SYS, and the I/O

conﬁguration.