SNA IMF/XL Node Manager's Guide (30293-90010)

Chapter 5 41
SNA IMF Troubleshooting
Problem Resolution
Problem Resolution
Problems that can occur while installing, configuring, and running SNA
IMF, and how to deal with them, are described here. Guidelines for
submitting a service request (SR) are also described.
Common Problems
Some problems are common to many situations, invalid software
installation, version incompatibilities, insufficient MPE resources,
corrupt configuration files, and file system errors. In most cases, you
can resolve these problems yourself; the resolutions to these problems
are described here. However, in some cases you should submit an SR.
To enable Hewlett-Packard to solve your problem in an efficient
manner, you should follow certain guidelines when submitting an SR;
these guidelines are listed later in this chapter.
Invalid Software Installation
A software installation might be invalid. Run NMMAINT to get a
listing of all software modules and their version IDs. Check that all
required modules are present, and that the first five characters of the
version IDs (the
v.uu.ff fields) of these modules are the same within
each subsystem. Finally, checkthe version IDs with the
SYSTEM STATUS
BULLETIN
or other HP source to be sure the versions of software you
have are supported by the version of MPE you have. If a problem is
found with any of these checks, you have an incorrect software version
installed. Locate a known valid version of the suspect software (perhaps
from one of your system backup tapes) and install it correctly.
Version Incompatibilities
Version incompatibilities between NMS software and other subsystem
software are possible. Run NMMAINT to get a listing of version IDs for
NMS and for all of the NMS-dependent subsystems. Locate the overall
version IDs for NMS and for each subsystem. Compare the first five
characters of these version IDs (the
v.uu.ff fields) with those listed as
compatible with each other in the
SYSTEM STATUS BULLETIN or other
HP source. If a discrepancy is found, locate a known set of compatible
software (perhaps from one of your system backup tapes) and install it.
Insufficient MPE Resources
The system might have insufficient MPE resources, such as configured
table sizes. Run SMT.PUB.SYS to check MPE table utilization.
Reconfigure MPE to fix any problems found and restart the system.