NS3000/iX Operations and Maintenance Reference Manual (36922-90039)

Chapter 4 57
Troubleshooting Process
4 Troubleshooting Process
Troubleshooting data communications problems can be a very involved
process since there are many hardware and software components to
investigate. You will be able to quickly identify and resolve some
problems, however. These include invalid software installation, version
incompatibilities, insufficient MPE/iX resources, corrupt configuration
files, programming or command errors, and file system errors.
Other problems will require more investigation. Once you identify the
problem, it is likely that you will be able to resolve the problem using
the suggestions in this chapter or the detailed instructions provided in
the NS 3000/iX Error Messages Reference Manual.
This chapter includes information on the following topics:
• How to identify problems.
• Characterizing problems.
• Identifying possible causes of problems.
Once you have identified the problem and the possible cause, use the
strategies described in Chapter 5, “Common Network Problems,” to
further isolate and correct the problem.