NS3000/iX Operations and Maintenance Reference Manual (36922-90039)

198 AppendixB
Submitting an SR
• Document your interim, or “workaround” solution. The cause of the
problem can sometimes be found by comparing the circumstances in
which it occurs with the circumstances in which it does not occur.
• Create copies of any NS 3000/iX or NetIPC user trace, network
transport trace and communication link trace files that were active
when the problem occurred for your Hewlett-Packard representative
to further analyze.
• In the event of a system failure, a full memory dump must be taken.
• Make any NI DMPxxx files available for your HP service
representative.