Customer Computer Support Log

Preventive Maintenance 5-1
5
Preventive Maintenance
Introduction
The primary purpose of preventive maintenance is to keep unscheduled interruptions to a minimum. Fol-
lowing a sound PM program can help maintain a high level of computer system performance at minimum
cost.
This section provides the following information and forms:
• General customer preventive maintenance (PM) procedures.
• Information about HP Predictive Support.
• General HP customer engineer (CE) preventive maintenance procedures (only applies to certain
systems; most preventive maintenance is performed by the customer).
• Preventive Maintenance Timetable Work Sheets.
• Forms for recording PM reference manuals and procedures.
Customer Preventive Maintenance
IT IS IMPORTANT FOR THE CUSTOMER TO PERFORM PREVENTIVE MAINTENANCE ON A
REGULAR BASIS. Specific PM procedures and schedules are provided in the owner or operator’s manual
that accompanies each device in the computer system. For your convenience, this section includes a form
for listing the materials and equipment required to perform PM on each piece of equipment, a brief
description of the procedure, and the name of the manual that describes the PM requirements.
The customer should establish a preventive maintenance schedule when the computer system is installed.
When creating the schedule, take the environment into consideration. For example, if the environment is
extremely dusty, peripherals will require frequent cleaning. Preventive Maintenance Timetable Work
Sheets are provided in this section. These optional forms can be used to record the preventive maintenance
schedule.
General customer preventive maintenance guidelines are provided below.
Computer
Refer to the owner’s guide that accompanies the system for preventive maintenance procedures. Some
computers have a filter that requires regular cleaning.