Customer Computer Support Log

Preface

This binder contains the forms to record the complete history of HP 3000 and HP 9000 Precision Architec-

ture Reduced Instruction Set Computer (PA-RISC) Systems. It is extremely important that these records be

properly maintained.

This Customer Computer Support Log is used for the following Computer System:

The binder is divided into the sections described below:

NOTE: Permission is granted to duplicate record forms on a copier if additional forms are

required for the purpose of maintaining the system records.

Model Number ____________

Serial Number ____________

Available Services Provides a place for recording the Software ID Number. Provides instruc-

tions for plac ing service calls. This section can be expanded to include

any documents that provide information about Hewlett-Packard ﬁeld sup-

port capabilities.

Hardware Historical

Records

Contains System Hardware and Peripheral Hardware History Logs. If

accurately maintained, this section provides a quick overview of the sys-

tem’s hardware performance and service history.

Software Historical

Records

Contains forms to record the software history of the system.

System I/O

Configuration

Provides forms to identify peripherals by product number, serial number,

and location. Also provides forms for recording card cage conﬁgurations.

System expansions and alterations should be recorded in this section.

Preventive

Maintenance

Provides forms for identifying and scheduling preventive maintenance

activities.

Installation Records Contains the documents that deﬁne the parts and conﬁguration of the

entire system at the time it was shipped and installed.

Customer Support

Service Agreement

Provides a convenient location for ﬁling a copy of the current Customer

Support Service Agreement.