Customer Computer Support Log

Hardware Historical Records 2-1

Hardware Historical Record

Introduction

This section contains Hardware History Log forms for maintaining the historical records of the system hard-

ware. These records allow the system user, the CE, and HP management to obtain vital information for en-

suring successful operation of the system.

NOTE: To maintain accurate records, it is essential that the customer complete the Customer

Entry portion of the appropriate log when placing a service call.

History Log Philosophy

There are various methods for maintaining hardware historical records, as indicated below. Discuss these

methods with your account CE and set up your records accordingly.

1 One log for all service: Maintain one Hardware History Log for all service performed on the system,

including the computer, disk drives, tape drives, plotters, printers, and other I/O (input/output) periph-

erals. In addition, record all CE preventive maintenance, service notes, and updates on this one log.

2 One log for the system; a separate log for each peripheral device: Maintain one Hardware History

Log for repair service, preventive maintenance, service notes, and updates that apply only to the com-

puter and the entire system.

Maintain separate history logs for the repair service, preventive maintenance, service notes, and

updates for system peripherals. Use a separate form for each disk drive, tape drive, plotter, and printer

on the system. Use another form to log service information on all the miscellaneous I/O devices such as

terminals, distributed terminal controllers (DTCs), small printers, and PCs. This approach is useful

when you have large systems with many peripherals. Then whenever a peripheral is moved to a differ-

ent system, the history log can travel with the equipment.

3 One log for the system; separate logs for each peripheral category: Maintain one Hardware His-

tory Log for repair service, preventive maintenance, service notes, and updates that apply only to the

computer and the entire system.

Maintain separate history logs for system peripherals. Maintain one log for all the disk drives on the

system, another log for all the tape drives on the system, another log for all the plotters, and another log

for all the printers. An additional log can be used for miscellaneous I/O devices such as terminals,

DTCs, small printers, and PCs. Use the tabs supplied with this log to separate the various device cate-

gories.