HP Factory-Installed Operating System Software for Windows Server® 2008 R2 Standard and Windows Server® 2012 Standard User Guide

B Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable).
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller and HP technical Support World Wide:
• See the Contact HP worldwide (in English) webpage:
(http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage (http://
welcome.hp.com/country/us/en/contact_us.html).
◦ If you have purchased a Care Pack (service upgrade), see the HP website (http://
www.hp.com/services/carepack).
Customer self repair
What is customer self repair?
HP's customer self-repair program offers you the fastest service under either warranty or contract.
It enables HP to ship replacement parts directly to you so that you can replace them. Using this
program, you can replace parts at your own convenience.
A convenient, easy-to-use program:
• An HP support specialist will diagnose and assess whether a replacement part is required to
address a system problem. The specialist will also determine whether you can replace the
part.
• For specific information about customer replaceable parts, refer to the maintenance and service
guide on the HP website (http://www.hp.com/support).
HP customer support
HP customer support offers Software Support, and Integrated Hardware and Software Support
services. For more information, see the following links:
• Software Support Services (http://www.hp.com/services/swtechnology) – Three incidents
and 9 x 5 standard telephone support are included for the operating system and a wide range
of Microsoft® applications.
• Hardware Support (http://www.hp.com/services/hardwaresupport) – A range of hardware
support services are available for the server.
Before you contact HP 27