HP Integrity Servers with Microsoft® Windows Server™ 2003 for Itanium-based Systems Recovering Windows Server 2003 on HP Integrity Servers HP Part Number: 5992-4471 Published: April 2008
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Table of Contents About This Document.........................................................................................................9 Intended Audience.................................................................................................................................9 New and Changed Information in This Edition.....................................................................................9 Document Organization.....................................................................
List of Figures 1-1 1-2 1-3 Backup Destination screen............................................................................................................20 Windows Setup screen..................................................................................................................21 Windows Setup screen..................................................................................................................
List of Tables 1-1 Windows Recovery Features.........................................................................................................
About This Document This document describes how to use the system recovery features available on HP Integrity servers running Windows Server 2003. The document printing date and part number indicate the document’s current edition. The printing date changes when a new edition is printed. Minor changes may be made at reprint without changing the printing date. The document part number changes when extensive changes are made.
A key sequence. A sequence such as Ctrl+x indicates that you must hold down the key labeled Ctrl while you press another key or mouse button. The contents are optional in command line syntax. If the contents are a list separated by |, you must choose one of the items. The contents are required in command line syntax. If the contents are a list separated by |, you must choose one of the items. The preceding element can be repeated an arbitrary number of times. Indicates the continuation of a code example.
1 Recovery Options for HP Integrity Servers Running Windows Server 2003 HP Integrity servers running Microsoft® Windows Server™ 2003 for Itanium-based Systems provide multiple options to help you restore the state, data, and configuration of the OS in the event of a problem.
Table 1-1 Windows Recovery Features (continued) “ResQme” (page 22) An advanced support tool designed Must be run by a local administrator by HP support to troubleshoot system under the guidance of an HP Support problems when all other recovery Engineer. options fail. Reinstallation The HP Reinstallation DVD contains Included with all factory-installed HP an image of the OS, along with HP Integrity servers. software such as drivers, management applications, and system utilities.
Third-Party Tools Question: What third-party recovery tools are available for Windows on Integrity servers? Answer: HP DataProtector is a validated recovery solution. HP is also testing the Veritas Storage Foundation suite. Other products, such as Aurema ARMTech, CA BrightSTOR ARCServe, Legato Networker 7, and SoftLink FastCopy are backed by their vendors, but HP has not tested them.
4. If you are running other operating systems on the server, select Microsoft Windows Server 2003 from the list, and then press Enter. If the server does not start in Safe mode, try starting it using the Recovery Console (see “Recovery Console” (page 16)). If you still cannot start the computer, look for possible hardware problems, such as defective devices, installation problems, cabling problems, or connector problems. Remove any newly added hardware, and then restart the server.
1. At the command prompt, type the following command: c:\>bootcfg The command displays the following output: Boot Options -----------Timeout: 20 Default: \Device\HarddiskDmVolumes\PhysicalDmVolumes\BlockVolume1\WINDOWS CurrentBootEntryID: 1 Boot Entries -----------Boot entry ID: 1 OS Friendly Name: Windows Server 2003, Enterprise OsLoadOptions: /redirect BootFilePath: \Device\HarddiskVolume1\EFI\Microsoft\WINNT50\ia64ldr.
2. 3. To copy boot entry 1, select C and enter 1. To modify the new boot entry, select M and enter 4. • To change the identifier, LoadIdentifier=Safe Mode Minimal, enter 1. • To change the options, OSLoadOptions=/safeboot:minimal /sos /bootlog /redirect, enter 2. 4. 5. To copy boot entry 1 (for the safe mode network entry), select C and enter 1. To modify the new boot entry, select M and enter 5. • To change the identifier, LoadIdentifier=Safe Mode Network, enter 1.
6. Follow the instructions on screen; when prompted, enter the password for the administrator account. Recovery Console uses the Administrator password created when you installed the OS. Password changes made after installation do not apply to Recovery Console. Starting Recovery Console from the HP Reinstallation DVD Installing the Recovery Console on an operational server can save you time and trouble later on.
boot sector). At the system prompt, enter the commands. For a list of commands, enter help; or enter help for help on a specific command. Recovery Console provides the following commands: changes attributes on one file or folder. attrib batch executes commands that you specify in the InputFile.txt file. The OutputFile contains the output of each batch command. If you omit the OutputFile argument, output is displayed on the screen.
format help listsvc logon map md more/type rd ren set systemroot formats a disk. The /q switch performs a quick format. The /fs:file-system switch specifies the file system. lists all the commands that the Recovery Console supports. For more information about a specific command, type help or /?. lists the services and drivers available on the server. displays detected installations of Windows and requests the local Administrator password for those installations.
1. Open Backup (by clicking Start > All programs > Accessories > System Tools > Backup). The Backup or Restore Wizard starts by default, unless it is disabled. 2. 3. 4. Click the Advanced Mode link on the Backup or Restore Wizard. On the Tools menu, click ASR Wizard. Set the ASR Backup destination to the tape drive (4mm digital data storage), the recommended method, or another hard disk: Figure 1-1 Backup Destination screen 5. Follow the instructions on-screen.
6. When prompted at the beginning of the text-only mode section of Windows Setup, press F2. Figure 1-2 Windows Setup screen 7. When prompted, insert the ASR diskette and follow the directions on the screen. Figure 1-3 Windows Setup screen Windows Setup proceeds to format the C: drive. Setup then installs a minimal operating system on the C: drive and restores information stored on the back up target device.
ResQme ResQme is an advanced support tool designed by HP support to troubleshoot system problems when all other recovery options fail. Introduced in the Windows on Integrity solution 3.40 release, ResQme enables HP Support to gather critical information even if the system is down and cannot be booted. ResQme is an extensible job handler written in Python that runs in the “Advanced Console.” Each job is an independent operation that collects and displays data pertaining to the failed system.
