PMP Setup and Installation Guide v5.5
Troubleshooting 41
HP SIM integration
The following table displays issues and solutions that can be associated with HP SIM integration.
Table 5 HP SIM integration
Issue Occurs when Solution
When the icon in the PF column is
clicked, the overall server
performance status indicated in
Online Analysis does not match the
server performance status in the PF
column.
The refresh interval of the
Online Analysis page, which is
based on sample rates, is
different than the refresh
interval of the PF column, which
is fixed at 2 minutes. Thus, the
performance status information
does not match.
Refresh the HP SIM console and click the PF column.
Clicking the icon in the PF column
displays either a blank page or:
Page cannot be displayed.
The Web server has entered an
unrecoverable state caused by
frequent restarts of
applications.
Restart or close the following services/utilities and
then reboot the middle-tier server.
• HP Foundation Agents for Servers
• Compaq Insight Manager XE (SNMP and DMI
agents)
• HP WMI agent
• HP SIM
• HP Survey Utility (when installed as agent)
• HP Tape Storage Management Console
• HP Version Control Agent
• HP Version Control Repository Manager
• HP ROM Update Utility
• HP Insight Diagnostics
• Performance Management Pack
• System Healthcheck
• Enterprise Volume Manager/Business Copy
• Management Agents for Windows 2000
• HP StorageWorks Continuous Access-UI 1.0
• HP Storage Provisioner
• StorageWorks Management Appliance
• HP Array Configuration Utility XE
Restart these services with the Services tool, accessed
from Administrative Tools in Windows 2000,
Windows XP, and Windows 2003.
A security alert in the Online Analysis
and Offline Analysis pages displays:
Security information: This
page contains both secure
and nonsecure items. Do you
want to display the
nonsecure items?
The Web server has entered an
unrecoverable state caused by
a timing problem with
OpenSSL.
Close the window and perform a refresh of the
browser to continue.
Refer to “Security Problems” in the HP Systems Insight
Manager Help Guide.
After the PMP installation, the PMP
menu might not appear on the
HP SIM console.
The PMPTools.xml file is not
executed properly during
HP SIM and PMP integration.
Manually add the PMP menu by performing either of
the following procedures:
• From the command line, enter: mxtool –a –f
“<PMP installation path>:\
Performance Management Pack 4\
ToolsMenu\PMPTools.xml”
• Copy PMPTools.xml from
<PMP installation path>:\
Performance Management Pack 4\
ToolsMenu to <HP SIM installation
path>:\Systems Insight Manager\
Setup.
Restart HP SIM.