Microsoft Operations Manager Integration Pack Guide (2007), v5.5

Technical support
In this section
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Additional references....................................................................................................................................
Before contacting HP support .......................................................................................................................
Technical support contact information for the HP Server Management Packs for Operations Manager 2007 .
HP contact information..................................................................................................................................
Additional references
The following additional information sources are available:
Web pages related to the HP Server Management Packs for Operations Manager 2007
(http://www.hp.com/servers/integration
)
• Microsoft® Operations Manager 2007 user documentation website
(http://www.microsoft.com/technet/opsmgr
)
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1.
HP Se ver Management Packs for Mic osoft® System Center Operations Manager 2007
T oubleshooting Assistant
Before contacting HP support
Before contacting HP for support, review the following steps and collect the necessary system
information to help expedite a resolution:
Review the troubleshooting information found in this guide .
IMPORTANT: Before proceeding, access the HP website
(http://www.hp.com/servers/integration
) to verify you are using the current version of the HP
Se ver Management Packs fo Microsoft® System Center Operations Manager 2007 User
Guide.
Use the part number and the date on the title page to determine which version you
are using. The contents of this guide are updated frequently and newer versions are placed
on the HP website. Download and open the updated file to use the current
HP Se ve
Management Packs for Mic oso t® System Center Ope ations Manager 2007 User Guide.
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See the HP website (http://www.hp.com/servers/integration) for product updates. 2.
3.
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If you cannot resolve the problem with the information contained in this guide, have the following
information about your Operations Manager 2007 environment available:
Microsoft® Windows® operating system version and patch levels
The HP Server Management Packs for Microsoft® System Center Operations Manager 2007
version installed
The versions of Insight Management Agents as associated plug-in tools (such as Version
Control Agents and Insight Diagnostics)
HP server type and models
HP server serial number
Screen prints of any error messages received
Detailed description of the problem
Technical support 139