Microsoft Operations Manager Integration Pack Guide (2005), v5.5

Technical support 99
Technical support
In this section
HAdditional referencesH .............................................................................................................................. 99
HBefore contacting HP supportH ................................................................................................................... 99
HTechnical support contact information for the HP Management Packs 1.1 for MOM 2005H............................ 100
HHP contact informationH .......................................................................................................................... 100
Additional references
The following additional information sources are available:
• Web pages related to the THP Management Packs 1.1 for MOM 2005T
(
HUhttp://www.hp.com/servers/integrationUH)
• TMOM 2005 user documentation websiteT
(
HUhttp://www.microsoft.com/mom/techinfo/productdoc/default.aspUH)
• HP Management Packs 1.1 for Microsoft® Operations Manager 2005 Troubleshooting Assistant
Before contacting HP support
Before contacting HP for support, review the following steps and collect the necessary system information
to help expedite a resolution:
1. Review the troubleshooting information found in this guide.
IMPORTANT: Before proceeding, access the THP websiteT
(
HUhttp://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?locale=en_US&prodTypeId=18964&pr
odSeriesId=1840653&submit.y=0&submit.x=4&lang=en&cc=usUH) to verify you are using the current version
of the HP Management Packs 1.1 for Microsoft® Operations Manager 2005 User Guide. Use the part
number and the date on the title page to determine which version you are using. The contents of this guide
are updated frequently and newer versions are placed on the HP website. Download and open the updated
file to use the current HP Management Packs 1.1 for Microsoft® Operations Manager 2005 User Guide.
2. See the THP websiteT (HUhttp://www.hp.com/servers/integrationUH) for product updates.
3. If you cannot resolve the problem with the information contained in this guide, have the following
information about your MOM environment available:
• Microsoft® Windows® operating system version and patch levels
• The HP Management Packs 1.1 for Microsoft® Operations Manager 2005 version installed
• The versions of Insight Management Agents as associated plug-in tools (such as Version Control
Agents and Insight Diagnostics)
• HP server type and models
• HP server serial number
• Screen prints of any error messages received
• Detailed description of the problem