Microsoft Operations Manager Integration Pack Guide (2005), v5.5

Technical support 100
NOTE: Running the Microsoft® Information Utility, msinfo32.exe, on your MOM server or capturing server
configuration details using HP Survey or Insight Diagnostic might also be useful in providing additional
system details for more advanced analysis.
Technical support contact information for the HP
Management Packs 1.1 for MOM 2005
For technical support for MOM 2005, contact Microsoft® support.
For technical support for the HP Management Packs 1.1 for MOM 2005,
Te-mail HP supportT
(
HUmailto:[e-mail]). See "TBefore contacting HP supportT (on page 99)" for a
list of information to include in your e-mail. Be sure to include a contact name and e-mail address.
For technical support for HP products, excluding the HP Management Packs 1.1 for MOM 2005, see "
THP
contact information
T (on page 100)."
HP contact information
For the name of the nearest HP authorized reseller:
• In the United States, see the THP US service locator webpageT (HUhttp://www.hp.com/service_locatorUH).
• In other locations, see the TContact HP worldwide (in English) webpageT
(
HUhttp://welcome.hp.com/country/us/en/wwcontact.htmlUH).
For HP technical support:
• In the United States, for contact options see the TContact HP United States webpageT
(
HUhttp://welcome.hp.com/country/us/en/contact_us.htmlUH). To contact HP by phone:
• Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
• If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the
THP websiteT (HUhttp://www.hp.comUH).
• In other locations, see the TContact HP worldwide (in English) webpageT
(
HUhttp://welcome.hp.com/country/us/en/wwcontact.htmlUH).