HP Integrity Servers with Microsoft Windows Server 2003 Release Notes v5.5

Workaround Currently the preferred methods for launching these tools are:
• For the ACU, click Start > Programs > HP System Tools > HP Array
Configuration Utility XE from the Windows desktop.
• For the Insight Storage Agents, click HP Management Insight Agents
from the System Management Homepage. Scroll to the Mass Storage
section on the left panel, and click the desired controller.
640x/530x may not load during system boot
Issue During system boot, Smart Array 640x or 530x cards may not load for RAID
configuration.
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Workaround The system scans only for embedded devices. The Smart Array Option ROM
has to be loaded manually the first time. This can be done at the EFI shell by
executing a search all command. The user needs to use search x y
command (for example, search 0 8), where x is the cell number and y is the
PCI slot number
640x/530x do not rebuild the internal HDD
Issue Smart Array 530x/640x controllers do not automatically rebuild the internal
disk array when failed drives are replaced. The server backplane does not
provide the manageability features needed for Smart Array adapters to recognize
when drives are hot inserted into the system.
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Workaround By installing the Smart Array Rescan Service, the rebuild is initiated
automatically after drive replacement:
1. Download and flash the latest Smart Array firmware from
www.hp.com/support/itaniumservers. Minimum firmware revision for
the SA640x controller is 2.28. Minimum firmware revision for the SA530x
controller is 3.56.
2. Download and install the latest Array Configuration Utility (ACU-XE)
from www.hp.com/support/itaniumservers. The minimum required revision
for the ACU-XE is 7.15.18.0.
3. Download and install the Smart Array Rescan Service from
www.hp.com/support/itaniumservers. The minimum required revision
for the Rescan Service is 0.1.
4. If an internal HDD array fails, replace the failed physical drive. The Rescan
Service will initiate the rebuild automatically (it may take up to 5 minutes
before the rebuild starts). To start the rebuild immediately, open the Array
Configuration Utility (ACU-XE) and select Refresh in the Controller State
field. The failed array begins to rebuild.
640x hot add not supported
Issue If a Smart Array 6402 or 6404 card is hot-added to a slot, the card will not
function and a yellow exclamation mark displays next to the corresponding
device in the Device Manager. Furthermore, any SA640x card added in this
manner cannot be safely removed from the system without a reboot.
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Workaround Hot adding is not currently supported for Smart Array 640x on HP Integrity
servers. You can use normal hot add procedures to insert the card, but it will
not function until the next reboot. Hot add is fully supported on SA530x.
Troubleshooting Common Issues 35