Setup and Install

Table 2-8 Device log events (continued)
Event Description Action to take
Job Tracking Failure An error occurred while retrying a
previously uncompleted job because of
a Job Recovery Failure.
●
Check to see if any disk errors
have occurred.
●
Verify that the disk that contains
the DSS service is not full.
● Restart the DSS service.
If the problem persists, contact an
HP-authorized service representative.
Startup Failure A Digital Sending subsystem did not
start successfully.
●
Restart the DSS service.
●
Verify that the DSS server has
enough memory and disk space.
●
Check the Windows event log for
disk errors.
●
Reinstall the DSS program.
●
Verify that the latest version of the
DSS service is installed. (See
http://www.hp.com/ support/dss) If
the latest version is not installed,
upgrade to the latest version.
If the problem persists, contact an
HP-authorized service representative.
Fax and job notifications
This section contains the following topics:
●
LAN Fax notification
●
Timeout
LAN Fax notification
When the LAN fax software picks up the image and envelope files and processes them, the software
returns a status or notification file that tells what happened. This is called notification. Many LAN fax
vendors support notification.
Notifications are not detailed or complex. They include the phone number and a status message,
such as OK, FAILED, or RETRY. HP DSS looks for these status messages and uses the information
to make entries into the DSS log file and to create the e-mail or printed notification messages.
As mentioned in the previous section, if the fax transmission is successful and the receiving fax
device indicates success in the T30 communication with the LAN fax server; OR if the LAN fax server
exceeds the server’s retry limit (configured in DSS) AND the LAN fax server supports HP’s method
for fax notification, then the LAN fax server writes a notification file to the shared fax folder for each
fax number dialed. These notification files have the same eight-digit name as the .TIFF and .HPF
30 Chapter 2 Theory of operations ENWW