Setup and Install

Table 2-8 Device log events (continued)
Event Description Action to take
Authentication Failure A user was unable to authenticate at
the device.
●
The user should attempt to log in
again.
●
If the login still fails, verify the
settings on the Authentication tab
of the Configuration Utility. Click
Test to test the settings.
● Turn the device off and then on
again.
●
Restart the DSS service.
Communication Protocol Error
Protocol Version Error
An error occurred while communicating
with the device.
●
Turn the device off and then on
again.
●
Verify that the latest version of the
DSS service is installed. (See
www.hp.com/support/dss)
If the problem persists, contact an
HP-authorized service representative.
Database Access Error A database corruption error has
occurred.
●
Check the Windows system log for
disk errors.
●
Restart the DSS service.
E-mail Protocol Error
E-mail Communication Error
E-mail Server Unavailable Error
An e-mail message could not be sent
because of network or server problems.
●
Verify that the e-mail server is
running.
● Test the e-mail settings on the E-
mail tab of the Configuration
Utility.
● Verify that the correct From
address is being used in the
e-mail.
●
Restart the DSS service.
●
Check the SMTP server logs for
errors.
If the problem persists, contact an
HP-authorized service representative.
ENWW
Features
29