Administrator's Guide

Obtaining support
This section contains the following topics:
●
HP customer care service and support
●
Finding documentation and other supporting information
●
Using Internet support
HP customer care service and support
Along with your product, you receive a variety of support services from HP and our support partners.
These services are designed to give you the results you need, quickly and professionally. For
information about HP support locations, see the support flyer that came in the box with your HP
product, or visit
www.hp.com.
Finding documentation and other supporting information
The following table outlines the source for, and description of, the information that is available about
issues that can arise when using HP DSS.
Table 4-1 Sources of information
Source Description
Device online Help system Digital Sending-enabled devices feature an online Help system that provides
instructions for resolving common problems. To use Help, press ? on the control
panel.
Activity-log messages The activity log is a record of Digital Sending and is probably the best tool for
troubleshooting. It contains information, warning, and error messages that can
help resolve problems. It also provides access to the embedded Web server event
log for devices.
Two logs can be viewed:
● The Configuration Utility Log tab shows general log messages for DSS.
● In the Device Configuration section of the Configuration Utility, a second Log
tab shows log messages that are specific to the selected device.
See the Help file for the Configuration Utility for a list of messages and
recommended actions.
Windows Event Viewer messages The Event Viewer shows a record of the startup procedure for the DSS that is
running on the Windows server.
Control-panel messages Messages appear on the device control panel to report Digital Sending problems.
Configuration Utility messages Messages appear in the Configuration Utility when problems occur.
Alert notifications E-mail alert notifications can be sent when Digital Sending problems occur. The
Help file for the Configuration Utility explains how to do this.
Using Internet support
Information about the software and all documentation can be found at the following Website:
www.hp.com/support/dss
116 Chapter 4 Support and troubleshooting ENWW