Setup and Install

Event Description Action to take
E-mail Protocol Error
E-mail Communication Error
E-mail Server Unavailable Error
An e-mail message could not be sent
because of network or server problems.
●
Verify that the e-mail server is
running.
●
Test the e-mail settings on the
Email tab of the HP MFP DSS
Configuration Utility.
●
Verify that the correct From
address is being used in the
e-mail.
●
Restart the HP DSS service.
●
Check the SMTP server logs for
errors.
If the problem persists, contact an
HP-authorized service representative.
Job Tracking Failure An error occurred while retrying a
previously uncompleted job because of
a Job Recovery Failure.
●
Check to see if any disk errors
have occurred.
●
Verify that the disk that contains
the HP DSS service is not full.
●
Restart the HP DSS service.
If the problem persists, contact an
HP-authorized service representative.
Startup Failure A digital-sending subsystem did not
start successfully.
●
Restart the HP DSS service.
●
Verify that the HP DSS server has
enough memory and disk space.
●
Check the Windows event log for
disk errors.
●
Check the security settings of the
temporary files folder. (The
temporary files folder is shown on
the HP MFP DSS Configuration
Utility Preferences tab.)
●
Reinstall the HP DSS program.
●
Verify that the latest version of the
HP DSS service is installed. (See
http://www.hp.com/ support/dss) If
the latest version is not installed,
upgrade to the latest version.
If the problem persists, contact an
HP-authorized service representative.
Table 4-1 Device log events (continued)
90 Chapter 4 Troubleshooting tools ENWW
Troubleshooting tools