Setup and Install

Using the log for an individual device
To view the event log for an individual MFP or digital sender, open the HP MFP DSS Configuration
program and click the MFP Configuration tab. Select a device in the device list, and then click
Configure MFP. Click the Log tab to see the activity log for the selected device.
The following messages might appear in the device event log. The log entries are saved in an .XML
file on the device hard disk.
Table 4-1 Device log events
Event Description Action to take
Address Book Check The address book database was
checked for corruption.
None
Address Book Clear Event An address book has been cleared by
using the Address Book Manager
(ABM).
None
Address Book Export An address book was exported by
using the ABM.
None
Address Book Import An address book was imported by
using the ABM.
None
Authentication Failure A user was unable to authenticate at
the device.
●
The user should attempt to log in
again.
●
If the login still fails, verify the
settings on the Authentication
tab of the HP MFP DSS
Configuration Utility. Click Test to
test the settings.
●
Turn the device off and then on
again.
●
Restart the HP DSS service.
Communication Protocol Error
Protocol Version Error
An error occurred while communicating
with the device.
●
Turn the device off and then on
again.
●
Verify that the latest version of the
HP DSS service is installed. (See
www.hp.com/support/dss)
If the problem persists, contact an
HP-authorized service representative.
Database Access Error A database corruption error has
occurred.
●
Check the Windows system log
for disk errors.
●
Restart the HP DSS service.
●
Delete the database directory (the
\DB directory within the HP DSS
program directory) and restart the
HP DSS service.
ENWW Using the log for an individual device 89
Troubleshooting tools