Setup and Install

Using the e-mail feature

Devices can be configured to send e-mail directly to an e-mail gateway or through HP DSS. All

e-mail-creation activities, including image processing, SMTP message creation, and addressing, are

performed in the device firmware. This section describes how completed e-mail jobs are routed to

the SMTP gateway through HP DSS.

HP DSS server

SMTP gateway

Embedded e-mail

E-mail with HP DSS

2. E-mail job (SMTP)

1. E-mail job (SMTP)

1. E-mail job (DSMP)

3. SMTP relay

2. SMTP relay

Figure 3-1 Embedded and service-based e-mail processes

Communications between the device and HP DSS are always done through the DSMP protocol.

If an error occurs during job completion, an entry is created in both the HP MFP DSS Configuration

Utility log and the MFP device log, and the job is aborted.

The device can send SMTP e-mail messages to Internet addresses. It uses SMTP-MIME to deliver

these messages. It is highly recommended that the SMTP gateway be located on the local area

network. However, the product can be configured for e-mail functionality even if mail services are

provided by an outside Internet service provider (ISP) over a digital subscription line (DSL).

If the server supports it, ESMTP (Extended SMTP) can be used to send e-mail. This capability is

automatically detected and no specific configuration steps are necessary. The e-mail service is also

compatible with the DSN (Delivery Status Notification) standard.

The document that the user scans at the device becomes an attachment to their e-mail message.

The .PDF file format is most often used for the attachments, which gives recipients the ability to both

view and print the attachments.

Using HP DSS to send e-mail from an MFP

The following steps outline what happens when a user sends e-mail from an MFP by using HP DSS.

1. The user selects the E-mail option on the device control panel.

2. If authentication is turned on, the user must use the control-panel keyboard interface to type

their username and password. (See the

Authentication section for more information about the

authentication feature.)

22 Chapter 3 Software features ENWW

Software features