Setup and Install

Finding documentation and other supporting information
The following table outlines the source for, and description of, the information that is available about
issues that can arise when using HP DSS.
Table 3-1 Sources of information
Source Description
HP MFP DSS Support Guide This guide is located on the HP DSS CD and installed with Version 3.5.45 or later.
HP MFP DSS User Guide This guide is located on the HP DSS CD. It provides basic information about how
to use the digital-sending features.
MFP online Help system MFPs feature an online Help system that provides instructions for resolving
common problems. To use Help, press ? on the control panel.
Activity-log messages The activity log is a record of digital sending and is probably the best tool for
troubleshooting. It contains information, warning, and error messages that can
help resolve problems. It also provides access to the embedded Web server
event log for MFPs.
Two logs can be viewed:
●
The HP MFP DSS Configuration Utility Log tab shows general log
messages for HP DSS.
●
In the MFP Configuration section of the Configuration Utility, a second Log
tab shows log messages that are specific to the selected MFP device.
See
Using the Activity Log in the Configuration Utility and Using the log for an
individual device for more information. In addition, see the Help file for the
HP MFP Digital Sending Software Configuration Utility for a list of messages and
recommended actions.
Windows Event Viewer messages The Event Viewer shows a record of the startup procedure for the HP DSS that is
running on the Windows server.
Control-panel messages Messages appear on the device control panel to report digital-sending problems.
HP MFP DSS Configuration Utility
messages
Messages appear in the HP MFP DSS Configuration Utility when problems occur.
Alert notifications E-mail alert notifications can be sent when digital sending problems occur. The
Help file for the HP MFP DSS Configuration Utility explains how to do this. See
Understanding critical error notifications for more information.
Using Internet support
Information about the software and all documentation can be found at the following Web site:
www.hp.com/support/dss
20 Chapter 3 Software features ENWW
Software features