Reference Guide

Troubleshooting 159
Problem Possible solution
My PC is experiencing
video errors.
■ The file may be corrupt or in an unsupported format. Open the video
file in a video editor such as InterVideo WinDVD Creator, and then
resave the file in a supported format.
■ There may be a problem with the codec. For more information, look
in Windows Media Player help, and then search for codec.
■ If the error message Files Needed To Display Video Are Missing or
Corrupt appears, follow these steps:
a Click Start, right-click My Computer, and then select
Properties.
b Click the Hardware tab, and then click the Device Manager
button.
c Click the plus sign (+) next to Sound, video and game
controllers.
d Double-click the TV tuner device.
e Click the Driver tab, and then click the Update Driver button.
f Select Install from a list or a specific location, and then
click Next.
g Remove the check mark from Search removable media.
h Click Include this location in this search, and then click the
Browse button.
i Click the plus sign (+) in order, next to each of the following
directories:
■ My Computer
■ C:/
■ hp
■ drivers
j Click OK, Next, and then click Finish after the drivers are
updated.
k Restart the PC.