Reference Guide

Troubleshooting 151
I cannot remove a
CD or DVD.
1 Turn on the computer and press the Eject button near the drive to
extend the tray.
Or
Double-click My Computer, right-click the drive letter of the stuck
drive, and click Eject.
Or
If you have a multimedia keyboard, press the Eject key on the
keyboard. The Eject key is sometimes near the volume knob or media
playback keys.
If these methods do not work a disc is jammed:
1 Turn off the PC and unplug it from the power source.
2 Open the protective door flap in front of the drive door by pressing it
on the lower edge.
3 Insert a paperclip gently into the hole on the front of the CD or DVD
drive door until the door opens.
Send/Don’t Send
error messages keep
appearing.
If you get an error message with Send and Don’t Send options, close
the dialog box by clicking Send or Don’t Send. Continue with your
tasks. For best performance, HP recommends that you restart your PC at
a convenient time. To restart the PC: Click Start on the taskbar, click
Turn Off Computer, and then click Restart.
My remote control
sensor does not seem
to work with my
remote control.
Media Center does
not recognize my
set-top box remote
control.
■ Make sure the remote control sensor is plugged into the PC correctly;
see the setup poster.
■ Make sure you point the receiver directly at the remote sensor at the
correct range of about 5 to 10 feet away.
■ Restart your PC. (If you cancel out of the setup wizard while the PC is
learning the remote signals, the remote sensor may no longer receive
commands normally.)
Set-top box remote controls that use the RC5 protocol are not
compatible with Media Center.
Problem Possible solution