Warranty and Support Guide Before contacting HP Total Care, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.
Don’t Forget to Register! Registration is quick, easy and offers: Click “Register with HP” on your desktop or go to: http://register.hp.com NOTE: You can view your PC product number, model number, and serial number, by pressing the Ctrl, Alt, and S keys on the keyboard at the same time. • • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own.
Prodigy Internet Services 1-800-213-0992 — www.prodigy.com Veritas (only CD-RW and DVD+RW/+R models) www.veritas.com Quicken Basic (Intuit) 1-900-555-4688 — www.intuit.com Yahoo! — User Support www.yahoo.com Troubleshooting For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions. Symptom describes the sign or warning message for the type of problem. Problem identifies one or more reasons why the symptom may have occurred.
Internet Access Symptom Problem Solution Cannot connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Verify Internet settings, or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem, verifying connections. Note that your PC may also have an Ethernet network interface (also called a network interface card, or NIC) that connects to a LAN (local area network).
Power Symptom Problem Solution PC will not turn on or start. PC is not securely connected to an external power source. Ensure that cables connecting the PC to the external power source are plugged in properly. Green power supply light on back of PC is out.
• • • Turn Off Computer When you turn off the computer and then turn it on again, you force the PC to copy the operating system into its memory and to clear some tracking information. This may eliminate some problems that can remain after performing a Restart. To turn off the computer just click Start, choose Turn Off Computer, and then click Turn Off.
Creating Recovery CDs/DVDs 1 You can recover (bring back) the operating system and programs that were included on your hard drive just as they were when you bought the computer. NOTE: A hard disk drive is a disk inside the computer that stores the operating system, programs, and data. 2 You recover the operating system and programs directly from your hard drive, where a copy was placed for your convenience. We call this part of your hard drive the “recovery partition.
The number of CDs/DVDs in the recovery set depends on your PC model. The program tells you the number of blank discs needed to make the set. The process takes some time, including up to 15 minutes per disc to verify that the information written on the disc is correct. You can quit the process at any time. The next time you run the program, it begins where you left off. To run the Recovery CD-DVD Creator program: 1 Close any open programs. To close programs, click X in the upper-right corner of each window.
To Start Application Recovery: 1 2 3 4 5 6 7 Close all applications and folders. Uninstall the existing (damaged) application. Click Start on the taskbar. Choose All Programs. Choose PC Help & Tools. Click HP Application Recovery, and then click Yes. Click Application Installation or Driver Installation, and then click Next. 8 Select the driver or application program to install, and then click Install. Make your own recovery discs (CDs or DVD) before you need them; see “Creating Recovery CDs/DVDs.
System Recovery Using Recovery Discs Make your own recovery CDs/DVDs before you need them; recovery discs are not included with your PC. See “Creating Recovery CDs/DVDs.” Starting System Recovery Using Recovery Discs The recovery discs provide two recovery options: • • Standard Recovery: This option recovers factory-shipped programs, drivers, and the operating system without affecting any data files that you may have created since purchasing this PC.
Warranty and License Information HP Total Care Return to HP Repair Service HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. Go to your PC’s Help and Support Center for the fastest resolutions. For more information on your support and services options visit: http://www.hp.
Protect Your Investment Obtaining a Warranty Upgrade Upgrade your standard factory warranty to two or three years with an Extended Service Plan. Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the computer. The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to HP Total Care. For more information please visit US Only http://www.hp.
Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability. HP may repair or replace HP Hardware Products (a) with new or previously used products or parts equivalent to new in performance and reliability, or (b) with equivalent products to an original product that has been discontinued.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES.
Limited Warranty Transfer to Another Country/Region Under the HP Global Limited Warranty program, products may be purchased in one country/region and transferred to another country/region, where HP has a service presence, without voiding the warranty. Warranty terms, service availability, and service response times may vary from country/region to country/region. Also, standard warranty service response time is subject to change due to local parts availability.
Software Technical Support Software Technical Support for your HP Software, HP pre-installed third-party software and third-party software purchased from HP is available from HP via multiple contact methods, including electronic media and telephone, for ninety (90) days from date of purchase. See “Contacting HP” for online resources and telephone support. Any exceptions to this will be specified in your End User License Agreement (EULA).
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software Product which constitutes non-proprietary HP software or software provided under public license by third parties (“Freeware”), is licensed to you subject to the terms and conditions of the software license agreement accompanying such Freeware whether in the form of a discrete agreement, shrink wrap license or electronic license terms accepted at time of download.
10. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software Product or U.S. $5.00.
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: Hewlett-Packard Company 10500 Ridgeview Court Cupertino, CA 95014 declares, that the product(s) Product: Model Number(s): Product Options: Personal computer S0000, SR1000, SA3000, m000, m1000, m5000, d1000, a000, t000, 8000, 9000 series All conforms to the following Product Specifications: Safety: IEC 60950: 1999 / EN60950: 2000 IEC 60825-1: 1993 +A1 / EN 60825-1:19
Operating Specifications Electrical ratings: 100–127 V /200–240 V , 4/2 A or 6/3 A or 8/4 A, 50/60 Hz Operating temperature: 5° to 35° C (On models with DVD+RW/+R drives, the operating temperature is 5° to 30° C.
FCC Regulatory and Safety Information (USA Only) Consumer Information and FCC Requirements Federal Communications Commission (FCC) Radio Frequency Interference Statement Telephone Connection • This equipment complies with Part 68 of the Federal Communications Commission rules. These rules permit this device to be directly connected to the telephone network. Standardized jacks are used for these connections. This equipment should not be used on party lines or coin lines.
ENERGY STAR Compliance Products marked with the ENERGY STAR® logo on the packaging box qualify with the U.S. Environmental Protection Agency’s ENERGY STAR guidelines for energy efficiency. Products with the ENERGY STAR label are designed to use less energy, help you save money on utility bills, and help protect the environment. ENERGY STAR® is a registered trademark owned by the U.S. government.
AC Power Safety Warning WARNING: Install the computer near an AC outlet. The AC power cord is your PC’s main AC disconnecting device and must be easily accessible at all times. For your safety, the power cord provided with your PC has a grounded plug. Always use the power cord with a properly grounded wall outlet, to avoid the risk of electrical shock. WARNING: Your PC is provided with a voltage select switch for use in a 115 or 230 VAC power system.
Lightning Protection For added protection of any product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product from lightning and power line surges. Power Lines An outside antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits, or where it can fall into such power lines or circuits.
