Software Guide

Troubleshooting 151
I forgot my parental
control password.
Open Media Center and select Settings, and then select General.
Highlight (do not open) Parental Control. Hold down Ctrl and Alt and
press Enter on your keyboard. This will reset the password and allow you
to enter a new four-digit code.
Postal code results
do not match my
channels in Television
Program Guide
(Europe only).
If program listings displayed in the Television Program Guide don’t match
your local channels after you have selected your postal code, do one of
the following:
■ Select your city if it is listed: select a lineup at the bottom of the list
if it matches yours, or set the listings manually.
■ To manually set the Guide listings, open Media Center, select
Settings, TV, Guide and then select Add missing channels to
add channels. Select Edit Guide listings to turn off channels you
don’t have, or to change channel numbers to the correct program
information. If you do not know the channel (frequency)
information for your TV programs, check the setup of your TV or
contact your TV service provider for this information.
■ For detailed instructions, click the Help icon in Media Center.
If you have manually set your Guide listings, you may not be able to
download program listings to display in the Guide, but you will still be
able to schedule recordings and view programs from the added
channels.
Problem Solution