Operating Environment Software Owner's manual

A Error messages, status indicators, and troubleshooting
This appendix discusses error messages and troubleshooting related to Virtual Server Manager
problems, and describes the status indicators that appear on some Virtual Server Manager screens
and the error and status labels that might appear with utilization meters (bar graphs) displayed
on certain Virtual Server Manager screens.
Error messages
Error messages visible in Virtual Server Manager are returned primarily from the Integrity VM
commands themselves. This section describes how to review such error messages as logged by
Integrity VM and includes information about error messages that might be seen when attempting
to access Virtual Server Manager. Other errors or problems are discussed in “Troubleshooting
virtual partition problems” (page 128).
Reviewing error messages
To review an error message that resulted from an Integrity VM command run by Virtual Server
Manager in the past (and so is not currently viewable), you can select View→Integrity VM log for
VSP... or View→Integrity VM log for VM.... The former menu item displays events logged by Integrity
VM that pertain to the VSP and all its guests. The latter menu item displays events logged by Integrity
VM that pertain to a specific virtual partition. For more information, see “Viewing VSP and VM
logs” (page 119).
For more information about error messages related to Integrity VM, see the HP Integrity Virtual
Machines Installation, Configuration, and Administration manual.
Errors accessing Virtual Server Manager
Under certain circumstances, errors can occur when attempting to enter Integrity Virtual Server
Manager from HP Matrix OE visualization (Matrix Operating Environment for HP-UX) or from the
HP System Management Homepage. In those cases, a page titled “Access failure” is displayed
with the name of the VSP system and the reason for the failure to enter Integrity Virtual Server
Manager. The following list describes the access failure messages that you might receive:
• Incorrect permissions. An error occurred communicating with WBEM:
CIM_ERR_ACCESS_DENIED CIM_ERR_ACCESS_DENIED: PGS05203.
The following is an example of the error message displayed for a user, hpsmh:
The user 'hpsmh' is not authorized to run 'EnumerateInstances' in
the namespace 'root/cimv2/hpvm'.
CIM_ERR_ACCESS_DENIED (part of the error message mentioned earlier) indicates that a
CIM user is not authorized to access the namespace.
This error occurs when a user with specific credentials uses a WBEM connection to access
the VM WBEM services listening at ports 5988 and 5989 without sufficient permissions. For
a WBEM user to access the WBEM services, the user must be provided with sufficient
permissions.
This issue does not occur if the CIM configuration parameter
enableNamespaceAuthorization is set to FALSE. If the value is set to FALSE, irrespective
of whether the users are SIM or SMH users, they can access WBEM services.
To resolve the issue, first examine the value of the configuration parameter,
enableNamespaceAuthorization.
To examine the configuration parameter settings, run the following command:
cimconfig -lp
This command lists all the configuration parameters. Verify whether the
enableNamespaceAuthorization parameter is set to TRUE. If it is set to TRUE, follow
these steps:
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