HP Pavilion m4 Notebook PC Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 5 Display ................................................................................................................................... 5 Button ........................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 29 Component replacement procedures ........................................................................................ 29 Battery ................................................................................................................... 30 Hard drive ............................................................................................................. 31 WLAN module .......................
Restore and recovery .............................................................................................................. 79 Using Windows Refresh for quick and easy recovery ................................................... 80 Remove everything and reinstall Windows ................................................................. 81 Recovering using HP Recovery Manager .................................................................... 81 What you need to know ................................
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1 Product description Category Description Product Name HP Pavilion m4 Notebook PC Processors ● Intel® Quad Core® i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB; 6.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i3-3120M 2.40-GHz processor (1600-MHz FSB, 3.
Category Description Memory Two customer-accessible/upgradable memory module slots Support for DDR3L (1600-MHz) dual channel Support for 8192-MB of system RAM in the following configurations: Hard drive ● 8192-MB (4096-MB × 2) ● 6144-MB (4096-MB + 2048-MB) ● 4096-MB (4096-MB × 1, 2048-MB × 2) ● 2048-MB (2048-MB × 1) Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.
Category Description Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter ● Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter ● Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.
Category Description Operating system Preinstalled: ● Windows 8 Chinese Simplified (64-bit) ● Ubuntu Linux (64-bit) Drivers support: Serviceability 4 Chapter 1 Product description ● Windows 8 drivers (64-bit) ● Windows 7 drivers (32- and 64-bit) ● Windows XP drivers (32-bit) End user replaceable parts: ● AC adapter ● Battery (system) ● Hard drive ● Memory modules (expansion and primary) ● Optical drive ● Solid-state drive ● WLAN module
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures still photographs. To use the webcam, from the Start screen, type c, and then select CyberLink YouCam from the list of applications.
Item Component Description (4) Internal microphone Records sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides.
Keys Item Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power to preserve your work. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
Item Component Description (4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (5) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad Item Component Description (1) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad on/off button Turns the TouchPad off or on when you quickly doubletap the button. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen.
Left side Item Component Description (1) Power connector Connects an AC adapter. (2) AC adapter light ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using battery power. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Right side Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power to preserve your work. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
Item Component Description (6) Optical drive eject button Releases the disc tray. (7) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Front 12 Item Component Description (1) Speakers (2) Produce sound. (2) Digital Media Card Reader Reads data from and writes data to digital memory cards such as Secure Digital (SD).
Bottom Item Component Description (1) Battery lock Locks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vents (6) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Memory module service cover Provides access to the memory module compartments and the optical drive bay.
3 14 Illustrated parts catalog Chapter 3 Illustrated parts catalog
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer major components 16 Item Component (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 19.
Item Component (2) Keyboard (includes keyboard cable): Spare part number For use in Taiwan 697904-AB1 For use in Thailand 697904-281 For use in the United States 697904-001 (3) Top cover (includes TouchPad) 718446-001 (4) Power button board (includes cable) 718436-001 (5) TouchPad button board (includes TouchPad button board bracket, TouchPad button board cable, and TouchPad board cable) 718437-001 (6) Audio/USB board (includes cable) 718435-001 (7) Fan (includes cable) 718430-001
Item Component Spare part number (15) 4-cell, 41-Wh, 2.80-Ah, Li-ion battery 708462-001 (16) DVD±RW Double-Layer with SuperMulti Drive (includes bezel and bracket) 718434-001 (17) 32-GB solid-state drive 718444-001 (18) WLAN module: Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter 710418-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter 691415-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.
Display assembly subcomponents Item Component Spare part number (1) Display bezel 718427-001 (2) Display hinges 718433-001 (3) Webcam/microphone module (includes double-sided adhesive) 718447-001 (4) 14.
Mass storage devices 20 Item Component (1) Hard drive (does not include hard drive bracket or hard drive connector cable): Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5- and 7.
Miscellaneous parts Component Spare part number AC adapter: 90-W AC adapter (PFC, S-3P, 4.5-mm) 710413-001 90-W AC adapter (PFC SMT-3P, EM, 4.5-mm) 710414-001 Digitizer pen 716746-001 Power cord (3-pin, black, 1.
Spare part number Description 676521-001 1-TB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 718432-001. 680645-001 Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) 682417-001 Intel Dual Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.
Spare part number Description 718430-001 Fan (includes cable) 718431-001 Heat sink (includes replacement thermal material) 718432-001 Hard Drive Hardware Kit (includes hard drive bracket and hard drive connector cable) 718433-001 Display hinges (includes left and right hinges) 718434-001 DVD±RW Double-Layer with SuperMulti Drive (includes bezel and bracket) 718435-001 Audio/USB board (includes cable) 718436-001 Power button board (includes cable) 718437-001 TouchPad button board (includes T
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer SelfRepair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully.
Battery Description Spare part number 4-cell, 41-Wh, 2.80-Ah, Li-ion battery 708462-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable. These components are included in the Hard Drive Hardware Kit, spare part number 718432-001. Description Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5- and 7.0-mm 683802-001 Before removing the hard drive, follow these steps: 1. Turn off the computer.
5. Lift up on the hard drive tab (2) to remove the hard drive (3) from the hard drive bay. 6. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Spread the left and right sides (2) of the hard drive bracket outward to separate the bracket from the hard drive. d. Remove the hard drive bracket (3) from the hard drive.
WLAN module Description Spare part number Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter 710418-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter 691415-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Solid-state drive Description Spare part number 32-GB solid-state drive 718444-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30).
Memory module Description Spare part number 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3.
2. Lift the rear edge of the memory module service cover (2) and swing it up and forward until it disengages from the computer. 3. Remove the memory module service cover. The memory module service cover is included in the Plastics Kit, spare part number 718438-001. 4. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 5. Remove the memory module (2) by pulling the module away from the slot at an angle.
Optical drive Description Spare part number DVD±RW Double-Layer with SuperMulti Drive 718434-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the optical drive (3). Reverse this procedure to install the optical drive.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag on page 15 for details.
RTC battery Description Spare part number RTC battery 718440-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30). 5.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number For use in Taiwan 697904-AB1 For use in Thailand 697904-281 For use in the United States 697904-001 Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Insert a thin tool into the keyboard release hole in the memory module compartment, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it rests upside down on the palm rest. 7.
8. Remove the keyboard (3). Reverse this procedure to install the keyboard.
Top cover Description Spare part number Top cover (includes TouchPad) 718446-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
46 3. Remove the two Phillips PM2.0×2.0 broad head screws (1) in the optical drive bay that secure the top cover to the computer. 4. Remove the two Phillips PM2.5×4.0 screws (2) in the hard drive bay that secure the top cover to the computer. 5. Turn the computer right side, with the front toward you. 6. Open the computer. 7. Release the ZIF connector (1) to which the power button board cable is attached, and then disconnect the power button board cable from the system board.
8. Release the ZIF connector (2) to which the TouchPad button board cable is attached, and then disconnect the TouchPad button board cable from the system board. 9. Lift the rear edge of the top cover (1) and swing it up and forward until it detaches from the computer. 10. Remove the top cover (2). Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board (includes cable) 718436-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Lift the left side of the power button board (3) until it rests at an angle, and then remove the power button board by sliding it up and to the left (4). Reverse this procedure to install the power button board.
TouchPad button board Description Spare part number TouchPad button board (includes TouchPad button board bracket, TouchPad button board cable, and TouchPad board cable) 718437-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
5. Remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board.
Fan Description Spare part number Fan (includes cable) 718430-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Disconnect the fan cable from the system board. 4. Turn the computer right side up, with the front toward you. 5. Open the computer. 6. Remove the tape (1) that attaches the fan to the heat sink. 7. Remove the two Phillips PM2.0×4.5 screws (2) that secure the fan to the base enclosure. 8. Remove the fan (3) from the base enclosure.
Reverse this procedure to install the fan. Audio/USB board Description Spare part number Audio/USB board (includes cable) 718435-001 Before removing the audio/USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the audio/USB (4) from the base enclosure. Reverse this procedure to install the audio/USB board. System board NOTE: The system board spare part kit includes replacement thermal material.
c. Solid-state drive (see Solid-state drive on page 35) d. Memory module service cover (see Memory module on page 36) e. Optical drive (see Optical drive on page 38) f. Keyboard (see Keyboard on page 42) g. Top cover (see Top cover on page 45) h.
7. Release the ZIF connector (2) to which the audio/USB board cable is attached, and then disconnect the audio/USB board cable from the system board. 8. Release the power connector (1) from the clips and molding built into the base enclosure. 9. Release the power connector cable (2) from the routing channel built into the base enclosure. 10. Remove the three Phillips PM2.5×4.5 screws (3) that secure the system board to the base enclosure.
11. Lift the right side of the system board (1) until it rests at an angle. 12. Remove the system board by sliding it up and to the right an angle (2). Reverse this procedure to install the system board. Power connector cable Description Spare part number Power connector cable 718429-001 Before removing the power connector cable, follow these steps: 58 1. Turn off the computer.
f. Keyboard (see Keyboard on page 42) g. Top cover (see Top cover on page 45) h. Fan (see Fan on page 52) i. System board (see System board on page 55) Remove the power connector cable: 1. Turn the system board upside down, with the front toward you. 2. Disconnect the power cable from the system board. Reverse this procedure to install the power connector cable.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30) and then remove the following components: a. Hard drive (see Hard drive on page 31) b. WLAN module (see WLAN module on page 33) c. Solid-state drive (see Solid-state drive on page 35) d. Memory module service cover (see Memory module on page 36) e. Optical drive (see Optical drive on page 38) f. Keyboard (see Keyboard on page 42) g. Top cover (see Top cover on page 45) h.
Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB; 6.0-MB L3 cache, 35 W) 701658-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W) 711903-001 Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.
e. Optical drive (see Optical drive on page 38) f. Keyboard (see Keyboard on page 42) g. Top cover (see Top cover on page 45) h. Fan (see Fan on page 52) i. System board (see System board on page 55) j. Heat sink (see Heat sink on page 59) Remove the processor: 1. Turn the system board upside down, with the front toward you. 2. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. 3.
Speakers Description Spare part number Speakers (include left and right speakers and cables) 718443-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the speakers (2). Reverse this procedure to install the speakers. Display assembly subcomponents NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. To remove the display assembly and access the display assembly subcomponents, follow these steps: 64 1. Turn off the computer.
h. Fan (see Fan on page 52) i. System board (see System board on page 55) Remove the display assembly: 1. Release the display panel cable (1) from the clips and routing channel built into the base enclosure. 2. Release the wireless antenna cables (2) from the clips and routing channel built into the base enclosure and right display hinge. 3. Remove the six Phillips PM2.5×4.5 screws (3) that secure the display assembly to the top cover. 4. Remove the display assembly (4) from the computer.
5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two crew covers (1) and the two Phillips PM2.5×3.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Rubber Kit, spare part number 718441-001. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. c.
b. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 718447-001. 7. If it is necessary to replace the display hinges: a. Release the grounding tape (1) that secures the left display hinge to the display enclosure. b. Remove the four Phillips PM2.5×3.0 screws (2) that secure the display hinges to the display enclosure.
c. Remove the display hinges (3). The display hinges are available using spare part number 718433-001. 8. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×2.5 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. b.
c. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. d. Remove the display panel. The display panel is available using spare part number 718439-001. 9. If it is necessary to replace the display panel cable: a. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module. b.
c. Remove the display panel cable (3). The display panel cable is available using spare part number 718428-001. 10. If it is necessary to replace the wireless antenna: a. Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) b. Release the wireless antenna cables from the clips (2) and routing channel built into the top edge and right side of the display enclosure. c.
7 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
8 Specifications Computer specifications 34.7cm, 24.5cm, 2.45cm, and 2.0kg Metric U.S. Width 34.7 cm 13.66 in Depth 24.5 cm 9.66 in Height (front to rear) 2.45 cm 0.97 in Weight 2.0 kg 4.41 lbs Dimensions Input power Operating voltage and current 19.5 V dc @ 4.
14.0-inch display specifications Metric U.S. Height 17.60 cm 6.93 in Width 31.20 cm 12.28 in Diagonal 35.70 cm 14.06 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.00 W Viewing angle ±65° horizontal, ±50° vertical (typical) 14.
Hard drive specifications 1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm** Height 9.5 mm 9.5 mm 9.5 and 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Dimensions Transfer rate Seek times (typical read, including setting) Single track 1.5 ms 1.5 ms 1.
9 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
See Creating HP Recovery media on page 78. 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings.
● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: 1.
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 81. ● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery media.
Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. IMPORTANT: This option does not provide backups of your information.
What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 10 AC adapter, spare part numbers 21, 22 action keys 7 antenna locations 5 removal 70 spare part number 19, 22, 70 Antenna Kit, spare part number 19, 22 audio, product description 2 audio-in jack 11 audio-out jack 11 audio/USB board removal 54 spare part number 23, 54 B base enclosure, spare part number 17, 22 battery removal 30 spare part number 18, 22, 30 battery bay 13 battery lock 13 battery release latch 13 bottom components 13 button components 6 buttons optical drive eject 1
hard drive bracket illustrated 20 removal 32 hard drive connector cable illustrated 20 removal 32 Hard Drive Hardware Kit contents 20 spare part number 18, 20, 23 hard drive service cover 13 removal 31 spare part number 31 HDMI port 10 headphone jack 11 heat sink removal 59 spare part number 17, 23, 59 hinge removal 67 spare part number 19, 23, 68 J jacks audio-in 11 audio-out 11 headphone 11 microphone 11 network 10 RJ-45 (network) 10 K key components 7 keyboard product description 3 removal 42 spare part
R rear corner covers removal 45 spare part number 45 removal/replacement procedures 29, 40 right-side components 11 RJ-45 (network) jack 10 RTC battery removal 41 spare part number 18, 23, 41 Rubber Kit, spare part number 21, 23 TouchPad button 9 TouchPad button board removal 50 spare part number 17, 23, 50 TouchPad components 9 TouchPad light 9 TouchPad on/off button 9 TouchPad zone 9 transporting guidelines 27 S Screw Kit, spare part number 21, 23 security cable slot, location 12 security, product descr
