Maintenance and Service Guide

Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 63
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 64
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 64
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 64
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 64
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 64
7 Troubleshooting without diagnostics ............................................................................................................ 66
Safety and comfort .............................................................................................................................................. 66
Before you call for technical support .................................................................................................................. 66
Helpful hints ........................................................................................................................................................ 67
Solving general problems .................................................................................................................................... 68
Solving power problems ...................................................................................................................................... 71
Solving hard drive problems ................................................................................................................................ 72
Solving audio problems ....................................................................................................................................... 74
Solving printer problems ..................................................................................................................................... 75
Solving keyboard and mouse problems .............................................................................................................. 76
Solving hardware installation problems ............................................................................................................. 77
Solving network problems .................................................................................................................................. 78
Solving memory problems .................................................................................................................................. 80
Solving USB ash drive problems ........................................................................................................................ 82
Solving Internet access problems ....................................................................................................................... 82
Solving software problems .................................................................................................................................. 83
8 Backing up, restoring, and recovering ........................................................................................................... 85
Creating recovery media and backups ................................................................................................................ 85
Using HP Recovery media (select products only) ............................................................................. 85
Using Windows tools ......................................................................................................................... 86
Using the HP Cloud Recovery Download Tool (select products only) ............................................... 87
Restore and recovery ........................................................................................................................................... 87
Recovering using HP Recovery Manager ........................................................................................... 87
What you need to know before you get started ............................................................. 87
Using the HP Recovery partition (select products only) ................................................. 88
Using HP Recovery media to recover .............................................................................. 89
Changing the computer boot order ................................................................................ 89
Removing the HP Recovery partition (select products only) ......................................... 89
9 POST error messages and diagnostic front panel LEDs and audible codes ......................................................... 90
POST numeric codes and text messages ............................................................................................................. 90
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