Maintenance and Service Guide
Table Of Contents
- Product features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Computer Setup (F10) Utility
- Using HP PC Hardware Diagnostics
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving general problems
- Solving power problems
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- Backing up, restoring, and recovering
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
Base unit access covers ....................................................................................................................................... 17
Display head ......................................................................................................................................................... 19
Internal components ........................................................................................................................................... 21
Memory ................................................................................................................................................................ 22
Memory module specications ......................................................................................................... 22
Populating memory modules ............................................................................................................ 22
Installing memory modules .............................................................................................................. 23
RTC battery .......................................................................................................................................................... 24
Hard drive ............................................................................................................................................................. 25
Fans ...................................................................................................................................................................... 27
Solid-state drive (M.2) ......................................................................................................................................... 29
Display head rear panel ....................................................................................................................................... 30
Webcam ............................................................................................................................................................... 31
WLAN module ...................................................................................................................................................... 33
Speakers .............................................................................................................................................................. 34
Antennas .............................................................................................................................................................. 35
Heat sink .............................................................................................................................................................. 36
Processor ............................................................................................................................................................. 38
Graphics card ....................................................................................................................................................... 39
System board ....................................................................................................................................................... 41
System board callouts ......................................................................................................................................... 46
5 Computer Setup (F10) Utility ........................................................................................................................ 47
Computer Setup (F10) Utilities ............................................................................................................................ 47
Using Computer Setup (F10) Utilities ................................................................................................ 47
Computer Setup–Main ....................................................................................................................... 49
Computer Setup—Security ............................................................................................................... 51
Computer Setup—Advanced ............................................................................................................. 55
Recovering the conguration settings ................................................................................................................ 60
6 Using HP PC Hardware Diagnostics ................................................................................................................ 61
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 61
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 61
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 62
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 62
Installing HP PC Hardware Diagnostics Windows ............................................................................. 62
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 62
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 63
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 63
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 63
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