Maintenance and Service Guide
Table Of Contents
- Product features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Computer Setup (F10) Utility
- Using HP PC Hardware Diagnostics
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving general problems
- Solving power problems
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- Backing up, restoring, and recovering
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
Table of contents
1 Product features ........................................................................................................................................... 1
Overview ................................................................................................................................................................ 1
Base unit top components ..................................................................................................................................... 1
Base unit side components .................................................................................................................................... 2
Base unit rear components .................................................................................................................................... 2
Display head front components (select products only) ........................................................................................ 3
Webcam components ............................................................................................................................................ 3
Infrared (IR) webcam (optional) .......................................................................................................... 3
Full High Denition (FHD) webcam (optional) ..................................................................................... 4
Serial and product number locations .................................................................................................................... 4
2 Illustrated parts catalog ................................................................................................................................ 5
3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................... 9
Electrostatic discharge information ...................................................................................................................... 9
Generating static ............................................................................................................................... 10
Preventing electrostatic damage to equipment ............................................................................... 10
Personal grounding methods and equipment .................................................................................. 11
Grounding the work area ................................................................................................................... 11
Recommended materials and equipment ........................................................................................ 11
Operating guidelines ........................................................................................................................................... 12
Routine care ......................................................................................................................................................... 12
General cleaning safety precautions ................................................................................................ 12
Cleaning the computer case .............................................................................................................. 13
Cleaning the keyboard ....................................................................................................................... 13
Cleaning the display .......................................................................................................................... 13
Cleaning the mouse ........................................................................................................................... 14
Service considerations ......................................................................................................................................... 14
Tools and software requirements ..................................................................................................... 14
Screws ............................................................................................................................................... 14
Cables and connectors ...................................................................................................................... 14
Hard Drives ........................................................................................................................................ 14
Lithium coin cell battery .................................................................................................................... 15
4 Removal and replacement procedures ........................................................................................................... 16
Preparing to disassemble the computer ............................................................................................................. 16
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