Maintenance and Service Guide
Table Of Contents
- Product features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Computer Setup (F10) Utility
- Using HP PC Hardware Diagnostics
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving general problems
- Solving power problems
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- Backing up, restoring, and recovering
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
Full High Denition (FHD) webcam (optional)
Components
Front view
(1) Webcam light
(2) FHD webcam
Top view
(3) Digital microphones
Serial and product number locations
Each computer has a unique serial number and product ID number that are located on the exterior of the
device. Keep these numbers available for use when contacting customer service for assistance.
The computer base unit numbers are located on the underside of the base unit.
The base serial number can also be found on the removable lm on the top of the rear cover.
The display head CT number can be found on the bottom of the display head.
4 Chapter 1 Product features