Maintenance and Service Guide

Index
A
access panel
locked 69
access panels
removal 17
replacement 17
administrator password 97
antenna
removing 35
audible codes 95
audio problems 74
B
backups 85
base unit rear components 2
base unit side components 2
base unit top components 1
battery
disposal 15
battery replacement 24
beep codes 95
BIOS
clearing and resetting 99
boot order
changing 89
booting options
Full Boot 90
Quick Boot 90
C
cautions
AC power 9
cables 14
electrostatic discharge 9
keyboard cleaning 13
keyboard keys 13
chassis types, illustrated 9
cleaning
computer 13
mouse 14
safety precautions 12
CMOS
backing up 97
components
base unit 1, 2
display 3
FHD webcam 4
internal 21
IR webcam 3
computer cleaning 13
Computer Setup
access problem 68
country power cord set
requirements 101
Customer Support 66
D
display head
front components 3
removal 19
replacement 19
display head rear panel
removing 30
E
electrostatic discharge (ESD) 9
preventing damage 10
error
codes 90, 95
messages 90
F
F10 Setup
access problem 68
fan
illustrated 5
removing 27
FHD webcam components 4
ash drive problems 82
ashing LEDs 95
G
general problems 68
graphics card
illustrated 5
removing 39
grounding methods 11
H
hard drive
illustrated 6
proper handling 14
removal 25
replacement 25
hard drive problems 72
hardware installation problems 77
heat sink
removing 36
helpful hints 67
HP PC Hardware Diagnostics UEFI
downloading 63
starting 63
using 62
HP PC Hardware Diagnostics Windows
downloading 61
installing 62
using 61
HP Recovery Manager
correcting boot problems 89
starting 88
HP Recovery media
recovery 89
using 85
HP Recovery partition
recovery 88
removing 89
HP Sure Start 107
I
internal components 21
Internet access problems 82
IR webcam components 3
K
keyboard
cleaning 13
keyboard problems 76
M
M.2 SSD
installation 29
removal 29
Index 109