Installation guide

Chapter 12 Troubleshooting
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DiagTools does not use any tests that write over and destroy user data. The
advanced series requires user inputs, and decisions are left to the advanced series.
Use DiagTools to test the following components:
• system board • processors
• memory modules • hard disk packs
• flexible disks • keyboards
• serial ports • parallel ports
• video monitor • CD-ROM drives
Use DiagTools to:
• Display a high-level inventory of the system under test
• Save and print a detailed inventory of hardware components
• Conduct a basic test of components listed in the system inventory
• Display "PASSED" or "FAILED" overall results of basic tests
• Record detailed test results of basic system tests
• Display a menu of advanced tests
• Select and run one or a series of advanced tests
• Add the record of results of advanced tests to the record of basic tests
• View a list to locate the meaning of a specific error code
• View one or more steps to help confirm and isolate error conditions
• Browse the Support Ticket, containing detailed inventories and test results
• Add comments to the Support Ticket
If you have TopTools remote management software installed and configured for
use with DiagTools, you can accomplish any of the above tasks remotely.
See the online documentation HP NetServer DiagTools Error Reference and User
Guide for more information on DiagTools.