Reference Guide

Table 6-5 Fax send error codes (continued)
Error code Description Solution
431 The transmitting product has not received a
response after aborting a transmission. Depending
upon when the session is aborted, some sending
products may not respond. It should be noted that
the receiving unit always attempts to abort the
session in a way that allows the sending product to
respond to the final PPS_EOP.
N/A
440–445 An error occurred during a V.34 transmission after
one or more partial pages (image data) were
transmitted using the primary channel. The
transmitting product was unable to restart the
control channel in order to resume the T30
handshake. This typically occurs when the
receiving product prematurely disconnects during
partial page reception, although it is possible it
may also be due to compatibility issues.
Reattempt the fax reception at a different time
when telephone line conditions have improved.
Fax trace report
A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP
for help in resolving these problems, print a T.30 trace report before you call.
1. From the Home screen, touch the Setup
button.
2. Touch the Service menu.
3. Touch the Fax Service menu.
4. Touch the Print T.30 Trace button, and then touch the Now button.
Fax logs and reports
Use the following instructions to print fax logs and reports:
Print all fax reports
Use this procedure to print all of the following reports at one time:
●
Last Call Report
●
Fax Activity Log
●
Phone Book Report
●
Junk Fax List
●
Billing Report (when Billing Codes are turned on)
●
Configuration Report
●
Usage Page
ENWW
Solve fax problems
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