Reference Guide

Table 6-5 Fax send error codes (continued)
Error code Description Solution
396–409 An error occurred during a V.34 transmission
when the receiving product was unable to correctly
handshake with the sending product and was
consequently unable to transmit a T30 frame. This
occurs when the line was disconnected or if line
conditions degrade during the session.
Reattempt the fax transmission at a different time
when telephone line conditions have improved.
410–419 An error occurred during a V.34 reception when
the receiving product was unable to correctly
handshake with the sending product and was
consequently unable to transmit a T30 frame. This
occurs when the line is disconnected or if line
conditions degrade during the session.
420 V.34 negotiations have failed from the originating
product during phase four, which occurs after V.8
and before the first T.30 frames are exchanged.
Compatibility problems have been observed in this
area when sending to non-HP units.
421 V.34 negotiations have failed from the originating
product during phase three, which occurs after V.
8, before phase four, and before the first T.30
frames are exchanged. Compatibility problems
have been observed in this area when sending to
non-HP units.
422 V.34 negotiations have failed from the answering
product during phase four, which occurs after V.8
and before the first T.30 frames are exchanged.
423 V.34 negotiations have failed from the answering
product during phase three, which occurs after V.
8, before phase4, and before the first T.30 frames
are exchanged.
430 The transmitting product is unable to send
continuous ones at the end of the control channel
prior to starting the primary channel. This is a V.34
error. This error may be associated with line
conditions although it is more likely to be due to
internal problems with the modem.
216 Chapter 6 Solve problems ENWW