Reference Guide

Table 6-5 Fax send error codes (continued)
Error code Description Solution
386 The receiving product has failed to complete the
third phase of the initial V.34 handshake after
originating a fax session. This is usually due to
poor line conditions although it may be a
compatibility issue with certain products and/or
line conditions.
1. Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2. Disable V.34 on the receiving product and
attempt the transmission using the V.17
mode.
387 The receiving product has failed to successfully
negotiate the initial V.8 handshake with the
sending product after originating a fax session.
Typically this will occur when the sending product
is not fax capable or has disabled reception. It
may also be a compatibility issue with certain
products and/or line conditions.
388 The receiving product has originated a fax session
and detected a sending fax product but has been
unable to detect any T30 frames. If the product is
in V.17 mode it is likely that the connection has
been interrupted. In V.34 mode is also possible for
this error to occur due to compatibility problems
with certain products and/or line conditions.
389 The receiving product has originated a fax session
and has reattempted V.8 negotiations multiple
times without success.
390 The receiving product has originated a fax session
using error correction (either V.34 or V.17).
Transmission of an image has been abandoned
after a timeout when no data has become ready
for transmission. This is most likely due to a low
memory condition although it could be due to other
internal problems that cause generation of data for
transmission to stall.
Reattempt the transmission after making sure
documents stored in memory are printed and the
product has paper ready for printing. If the
problem persists reinitialize permanent storage.
391 The receiving product has originated a fax session
without error correction (not V.34 ). Transmission
of an image has been abandoned after a timeout
when no data has become ready for transmission.
This is most likely due to a low memory condition
although it could be due to other internal problems
that cause generation of data for transmission to
stall.
214 Chapter 6 Solve problems ENWW