Reference Guide

Table 6-5 Fax send error codes (continued)
Error code Description Solution
380 The sending product has failed to issue a valid
response to a CTC frame. This occurs during ECM
transmission after multiple retransmissions of erred
data.
Send from another product.
381 One of the following has occurred:
●
The sending product has failed to respond to
a fax command from the receiving product
due to the connection being interrupted.
●
The sender has touched the Cancel
button
while the reception was in progress.
1. Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2. If the error persists, disable ECM.
382 The sending fax product has been "holding off" the
receiving fax product from continuing the ongoing
transmission due to a temporary low memory
condition at the sending product. If this "hold-off"
period exceeds a product's specific timeout value,
the session will terminate.
1. Resend the document as two or more
separate fax transmissions. Wait several
minutes between the end of one transmission
and the start of the next transmission.
2. If the error persists, disable ECM.
383 One of the following has occurred:
●
The sending product has failed to respond to
a fax command from the receiving product
due to the connection being interrupted
●
The sender has touched the Cancel
button
while the reception was in progress.
1. Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2. If the error persists, disable ECM.
384 The receiving product has attempted a black JPEG
transmission to a product that does not support this
mode.
Reattempt the fax transmission using a different
mode.
ENWW
Solve fax problems
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