Reference Guide

Table 6-5 Fax send error codes (continued)
Error code Description Solution
325-328 (ECM
error)
Telephone line conditions were very poor. 1. Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2. If the error persists, disable ECM. Errors may
still occur, and may result in a degraded
image quality on the received page.
However, the ability to transmit the entire
document will be improved.
329–331 The sending product has reported that one or more
pages have been received (non-ECM mode) with
excessive errors. This error does not result in the
session being terminated immediately. Subsequent
page transmission can still occur and later pages
may be received without error.
1. Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2. If the error persists, select a lower speed for
the initial transmission speed.
332–337 There is a defect in the sending fax product. Send from another product.
338–342 (ECM
error)
343
344–348 One of the following has occurred:
●
The sending product has failed to respond to
a fax command from the receiving product
due to the connection being interrupted.
●
The sender has touched the Cancel
button
while the reception was in progress.
●
In rare conditions, incompatibility between
the two products may cause the sending
product to abandon the call.
1. Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2. fax session was using error correction,
disable ECM.
349-353 (ECM
error)
354 and 355
356-361 One of the following has occurred:
●
The sender has touched the Cancel
button,
causing the session to be aborted.
●
The sending product has encountered a
system problem such as no paper or a paper
jam, which has inhibited it from receiving any
more pages, and which has caused it to
terminate the session prematurely.
●
A feature incompatibility has been
encountered by the sending product, causing
it to terminate the session.
1. Configure the sending product for document
reception by clearing any paper jams,
loading sufficient paper, and clearing any
other system errors.
2. Configure the receiving fax product to use
different configurations, toggle the ECM state,
or select a slower reception speed.
362-366 (ECM
error)
367-372 The sending product appears to be "stuck on". N/A
373-377 (ECM
error)
378 and 379
212 Chapter 6 Solve problems ENWW