Reference Guide

Table 6-5 Fax send error codes (continued)
Error code Description Solution
316 The receiving product is setup to initiate document
transmission, but it has detected that the sending
product is not able to receive a document. This
error should be very rare since normally a sending
product will not answer if it cannot receive a
document. On of the few exceptions to this would
occur if the sending product was configured to poll
transmit a document but was unable to receive.
Configure the sending product for reception.
Typically the sender should ensure paper is loaded
in the product, paper jams are fixed, and any
other system abnormalities are cleared.
317 The sending product cannot support a fax
reception at any speed or modulation that is
supported by the receiving product.
N/A
318 The sending product cannot support a fax
reception at the page width selected by the
receiving product.
N/A
319 The receiving product has attempted to initiate a
binary file transfer (BFT) but has detected that the
sending product does not support this mode of
operation.
Do one of the following:
●
Enable the BFT capability on the sending
product if it is supported.
●
Retransmit the document as a normal fax,
rather than attempting a BFT transfer.
320 The receiving product is set up to initiate poll
reception with a sending product, but it has
detected that the sending product is not configured
to do this. Poll transmission from a sending product
is typically configured on a session-by-session
basis.
Do one of the following:
●
Confirm that the receiver really wants to
attempt a poll reception. If not, reconfigure
the receiving product for a normal fax
transmission
●
Configure the sending product for poll
transmission. The sender must load a
document to transmit and then configure the
product for polling.
321 There was a communication error with the
receiving fax product due to poor telephone line
conditions.
Reattempt the fax transmission at a different time
when telephone line conditions have improved.
322–324 Telephone line conditions were too poor to send a
fax.
1. Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2. If the session fails after transmitting several
pages of a large document, retransmit the
document as several smaller documents.
ENWW
Solve fax problems
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