Reference Guide

Table 6-4 Fax receive error codes (continued)
Error code Description Solution
291 This is not a communication error and it is not
expected that this error will occur under non-
development scenarios. Reception has failed
because the receiving product is unable to open a
file to receive data into. May be associated with
low memory, although low memory should be
handle more gracefully than this.
If the error persists, reinitialize the product.
292 The sending product has attempted to renegotiate
the encoding mode from non-JPEG to JPEG. This
operation is not supported and the session has
been abandoned.
Reattempt the fax reception and split the document
into two portions corresponding to the JPEG and
non-JPEG portions. Some products will attempt to
use JPEG for photo mode, so this may be
associated with a between-page encoding change
to support photo mode.
Table 6-5 Fax send error codes
Error code Description Solution
300 Fax session has completed without errors N/A
311 The user of the receiving product has touched the
Cancel
button, causing the session to be
prematurely halted before all pages have been
transmitted.
Resend the fax.
312 A sending fax product has failed to answer the
call. Specifically fax tones or the fax handshake
from a sending product has not been detected.
Typically this is due to the user calling the wrong
number, the correct number has been called but
the product has been configured not to answer, or
the sending product has temporarily disabled
answering due to a condition such as lack of
paper or a paper jam.
Confirm the sending fax product is ready to
receive a document and reattempt the
transmission.
313 A busy signal has been detected each time the
receiving product has attempted to call the sending
product.
Reattempt the fax transmission at a later time when
the line is no longer busy.
314 The receiving product has attempted to initiate a
sending diagnostic session but has detected that
sending diagnostics are disabled at the sending
product.
Enable sending diagnostics on the sending
product.
315 The receiving product has attempted to initiate a
sending diagnostic session but has detected that
the sending diagnostic version supported by the
sending product is incompatible.
No solution. Sending diagnostics cannot occur
between products with incompatible sending
versions.
210 Chapter 6 Solve problems ENWW